Privacy Policy | Tailored Asia Tours

1. Introduction

Tailored Asia Tours (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (tailoredasiatours.com), contact us, or book travel services with us.

Tailored Asia Tours is the data controller for the purposes of applicable data protection legislation. We are registered in the United Kingdom.

2. Information We Collect

2.1 Information You Provide

We may collect the following personal data when you interact with us:

Name, email address, phone number, and postal address
Passport and travel document details (when booking)
Travel preferences, dietary requirements, and health information relevant to your trip
Payment information (processed securely via our payment providers)
Any other information you provide through enquiry forms, emails, or phone calls

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on our site
Referring website and search terms
Device type and operating system
Cookie data (see our Cookie section below)

3. How We Use Your Information

We use your personal data for the following purposes:

To process and manage your travel bookings
To communicate with you about your enquiries and bookings
To send you travel-related information and marketing (with your consent)
To improve our website and services
To comply with legal and regulatory obligations
To protect our legitimate business interests

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary to fulfil our contractual obligations to you when you book a trip
Consent: Where you have given explicit consent for marketing communications
Legitimate Interests: Where processing is necessary for our legitimate business interests (improving services, preventing fraud)
Legal Obligation: Where processing is required by law

5. Sharing Your Information

We may share your personal data with:

Travel service providers: Hotels, airlines, tour operators, and transfer companies necessary to deliver your booked services
Payment processors: To securely process your payments
Technology providers: Website hosting, email, and analytics services
Legal authorities: Where required by law or to protect our rights

We do not sell your personal data to third parties. When sharing data with service providers outside the UK/EEA, we ensure appropriate safeguards are in place.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for 7 years after the completion of travel. Marketing preferences are retained until you withdraw consent.

7. Your Rights

Under applicable data protection law, you have the right to:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your data in certain circumstances
Restriction: Request that we limit the processing of your data
Portability: Request your data in a structured, machine-readable format
Objection: Object to processing based on legitimate interests or for marketing purposes
Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device. You can control cookie settings through your browser. For more details, please refer to our Cookie Notice.

Types of cookies we use:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors interact with our site
Marketing cookies: Used to deliver relevant advertising (with your consent)

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any website you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Tailored Asia Tours
United Kingdom
Phone: +44 7491 792882
Email: info@tailoredasiatours.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been processed unlawfully. Visit ico.org.uk for more information.